SHIPPING AND RETURNS

ORDER TRACKING

Home delivery

When your order leaves our warehouses, we will send you an e-mail

Click and collect

We will inform you by e-mail when your order arrives at depot. You have up to 7 days to collect your order. In this case, you will need to present your ID document.

RETURNS

1.Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find the Returns note please contact us at :- ausoleilcotignac@gmail.com

2. Attach the returns label in a visible area on the parcel

On the delivery note you will see a label with the return address, which you should attach to your parcel.

If you cannot find it in your parcel, send it to the following address:

AU SOLEIL c/o Keenan, Ancien chemin de Salernes, 83570 COTIGNAC, France

3. Send the item

Go to the post office and send your parcel by registered mail with acknowledgement of receipt.

Please note that in the case of postal returns, that only the cost of the goods purchased will be refunded, and we will not refund any postage costs paid by the customer. Au Soleil will not accept carriage due or payment on delivery.

The change of size or refund will be processed 7 to 12 working days after we receive your parcel at our warehouse.